Refund policy

We at Tender Melodies hope that you will always be satisfied with what you order. However, in case you have a change of heart, we have a 30-day return policy starting from the day you receive your item.

 

To return items please follow these simple steps:

  1. Send us an email to signepalm@hotmail.com or use the contact form on tendermelodies.com and let us know of your upcoming return.
  2. Ensure that the items have their original labels intact, are unused and in their original condition.
  3. If possible, please use the original packaging for items being returned. Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
  4. You will need to pay for the return shipping yourself. Send your return to the following address:

    Signe Palm
    Korsvägen 26
    183 38 Täby

Please note that it is your responsibility to ensure the parcel is returned to us. We strongly suggest that you obtain proof of postage from the Post Office when you return it.

    5. Once the item has been returned you will be refunded the full price that you paid for the items you bought. 

We will notify you once we’ve received your return and you’ll be automatically refunded on your original payment method.